Shipping policy
Q: When will I get my order?
A:It takes 3-7 days to fulfil an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:
| U.S. (All 50 States)Free US orders for shopping $35.00 and up (exclusion applies) | |
| Standard Shipping (USPS) | Estimated Delivery: 5-10 days |
| Priority Shipping (USPS) | Estimated Delivery: 3-5 days |
| U.S. Territories (Puerto Rico, U.S. Virgin Islands, etc.) | |
| Standard Shipping (USPS) | Estimated Delivery: 5-10 days |
| Priority Shipping (USPS) | Estimated Delivery: 5-7 days |
| International | |
| Standard Shipping | Estimated Delivery: 21-28 days |
Orders under $35, shipping charges for your order will be calculated and displayed at check out.
Exclusion: Arches Watercolor paper products, free shipping over $58.99
Q: Where will my order ship from?
A: We ship from Salt Lake City, UTAH
Q: Will I be charged customs for my order?
A: An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
Q: My order should be here by now, but I still don't have it. What should I do?
A: Before getting in touch with us, please help us out by doing the following:
● Check your shipping confirmation email for any mistakes in the delivery address.
● Ask your local post office if they have your package.
● Stop by your neighbors in case the courier left the package with them.
Pro tip: Package theft is on the rise—If you're expecting a home delivery and you know you won't be home to accept it, use an address where you know you'll be!
If the shipping address was correct, and the package wasn't left at the post office or at your neighbor's, get in touch with us at [insert your support email here] with your order number.
Q: How are your products made?
A: We work with a reliable, high-quality print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!
Q: How do I track my order?
A: If your shipping method includes tracking, you’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at [insert your support email here].
Q: I received a wrong/damaged product, what should I do?
A: We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at support@allaboutartinter.com within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!